/FAQS

General.

I haven't received any emails from you, what should I do?

Please check your spam folders (and/or social on Gmail). Sometimes our emails end up here.

Please also add our email to your trusted sender list to avoid this happening in future.

Do you take assessments from ...xyz?

Yes! We can take assessments from ANY provider or issuer. We’ve experienced them all before, so no need to worry!

I live in another country, can you help?

Absolutely! We assist people from all over the world.

What's the difference between normal, urgent, priority, same day and right now?

We understand that different clients have different deadlines. Some need things completed quickly, others do not.

These terms refer to how quickly we will deliver your order:

  • Normal = Within 7 Days (including weekends)
  • Urgent = Within 4 days (including weekends)
  • Priority = With 48 Hours (including weekends)
  • Same Day = Within 24 Hours (including weekends)
  • Right Now = Within 6 hours (including weekends)

Yes, we work weekends too 🙂

What information do you need from me?

After purchase, further instructions will be emailed to you regarding all the information require. Essentially, we will need the details of your assessment.

I've placed an order but haven't heard from you?

We try to communicate as fast as possible. However, please note that on weekends we run a limited admin service.

Do not worry, your order will be completed on time!

Do you use a VPN?

Yes we do. We value our privacy and security too greatly not to!

What happens after you complete my order?

As soon as we are finished we will send you a notification email to let you know.

Can I see my results?

This depends on the assessment, not on us. Some assessments do not provide feedback at the end. If they do provide feedback we will, of course, be happy to show you this.

Can you take screenshots or operate by Skype?

Apologies, but no.

We are aware that some providers will accommodate these practices, however our experience tells us that this is not worth it.

Our reasons are as follows:

  • These are timed assessments. Pausing for screenshots could be detrimental to results.
  • Remote viewing, such as Skype: Again, this will slow us down and also leaves you vulnerable to a connection loss mid-assessment.

Do you offer a refund?

Yes, it’s simple.

If we fail, you get your money back in full.

However, it is very unlikely that we will fail and for that reason, we ask that you provide us with concrete evidence that we did.

To note, we can not guarantee interviews or stage-progression or offer refunds on subjective assessments e.g. immersive assessments (either as individual or bundles) as these depend on more than test results.

Aspects such as: experience, exam results and internships are beyond our control but play a huge role in progression.

Orders.

Are my payments safe and secure?

Absolutely! We use PayPal, Stripe, and Coinbase.

To be clear, no payments or transactions are handled on our website. All payments are handled through the respective payment processor (on their servers). We only use the most established, secure and familiar payment processors – so you are in safe hands.

What to do after placing an order

After you have placed an order:

1. Click “Manage Orders” from the top menu.

2. Click “View”

3. Click “Submit Order Requirements” and input your assessment details.

We will then move forward with your order.

How do I change or update an order?

Sure, we understand that circumstances can change. To update or amend an order, just message us through your account.

My assessment instructions are in a document or PDF, how can I send these to you?

You can upload the document directly from within messages thread of your account.

Just click on the ‘paperclip’ icon.

If I order 2 or 3 components can I split my order between different assessments?

Yes, you can allocate the components you have purchased however you wish.

Points & Rewards.

How do I use my points?

The points you accumulate will automatically be added to the checkout page of your order. You can choose to apply a discount or continue to save them for a later date.

Can I transfer rewards points?

Reward points can only be used by yourself and not transfered to other accounts.

What is the minimum amount of points required for a discount?

A minimum of 100 points (£10) is required before they can be used as a discount.  You will automatically gain 100 points upon creating an account.

How many points do I acquire per order?

For every £1 you spend you will acquire 1 point. So if you spend £150 you will receive 150 points.

100 points = £10 discount

150 points = £15 discount

200 points = £20 discount

…. and so on.

What happens if I close my account?

If you choose to close your account all points will be lost and non-redeemable in future.

Accounts.

I've lost my password

Please follow the “lost password” link from the login page here.

You will need to enter either the username or email you signed up with.

Please check your spam folders if you do not receive a reset link within 10 minutes.

Where can I send you my assessment details?

From the top menu, click:

  1. ‘Manage Orders’
  2. Then click ‘View’
  3. Then ‘Submit Requirements’

Is my account secure?

Yes, we use https encryption.

Please use a strong password, and do not share it with anyone.

If you are on a public computer, remember to log out.

Is my account public or shown in Google search results?

No.

All accounts are private and non-indexable by Search Engines.

How do I close my account?

Just contact us with your username and we will delete it for you.

About Us.

Where are you based?

We are based in the UK, however, we operate worldwide. Our team members are based in the UK, Australia, and Singapore.

The majority of our clients come from the UK, Australia, US, UAE, and other countries of Europe.

How many team members do you have?

Currently, we have four.

Do you have an office somewhere?

Not at the moment. We are a remote team and – given our service – we have no need for an office.

If the time arises we may need one in future. However, for the moment, a remote business model keeps our costs as low as possible, which, in turn,  is passed on to clients.

Do you have any other websites?

No.

We operate ONLY from a .COM web address.

We do not operate any other websites, so please be careful of imitators.

Ready to order?

Receive 100 points (£10) off your first order by creating an account.